Hertz - Customer Service Assistant (Dutch/ Flemish & French ...
As a member of the newly created European Rent 2 Buy Team in HESC your would be responsible for handling day-to-day Rent2Buy activities, including but not limited to incoming calls & emails. Ensuring maintenance of confidential customer files. Achievement of established Service Level & Key Performance Indicators, maintaining continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. Maintain an appropriate knowledge of where to find Rent2Buy policies, practices, procedures and services. Handle administrative duties and special assignments as assigned.
Administration – process any administration attached to the Rent2Buy product in accordance with the Countries laws & guidelines. Sales –proactively supporting customer through the on-line Sales process Ensuring that all incoming calls are answered and outbound calls placed as required with ‘customer satisfaction’ being the overall primary objective to warrant the provision of accurate and helpful information to answer questions regarding any queries in relation to Rent2Buy product & services Email handling – responding to customer/Operations emails with general information on the product on services within the determined service level Agreement. Liaising with the Country Operations team to keep them updated on any customer/process/vehicle/procedural issues. Ensure all Customer information are accurately maintained. Meeting or exceeding established departmental performance measurements including quality, customer satisfaction & productivity as established by management Displaying co-operative teamwork, communication and focus on continuous learning through self-development through coaching and attending internal training courses to ensure added value to the team. Responsibility for compliance to & adherence of all SOX related requirements.
Min 1-year Customer Service/Sales
